Premier Concierge Manager - The Residences at Rainier Square

Greystar; Washington (District of Columbia); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Housing discounts

Cell phone allowance

Monthly bonuses

Benefits package

Job summary

Greystar in Washington, DC, is seeking an experienced Concierge Manager for The Residences at Rainier Square. You will supervise the concierge and security teams, coordinate with vendors and on-site staff, and ensure exceptional resident service while maintaining building operations.

The role offers housing discounts up to 40% at Greystar communities, a cell phone allowance, monthly bonuses, and a comprehensive benefits package.

Qualifications

• Excellent customer service and ability to interact with a diverse group.
• Professional in dress and communication.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
• Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
• Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.
• Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
• Responsible for inventory of community supplies for common area amenities.
• Provide staff coverage calendars and lead periodic team meetings.
• Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Skills

Customer service

Professionalism

Organizational skills

Neighborhood knowledge

Computer skills

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

JOB DESCRIPTION SUMMARY

The Residences at Rainier Square has an immediate opening for an experienced Concierge Manager. Our team members are high performers that care about customer service and exceed expectations. The Concierge Manager plays a critical role in our success. This position is responsible for managing the concierge and security services and resident relations while working directly with vendors and on-site staff and team members, ensuring residential needs are met.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

What we are looking for

• Excellent customer service and someone who can interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

What sets us apart

Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

Responsibilities

1. Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
2. Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
3. Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.
4. Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
5. Responsible for inventory of community supplies for common area amenities.
6. Provide staff coverage calendars and lead periodic team meetings.
7. Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed.
8. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

The hourly range for this position is $24.50 - $29.00

Additional Compensation

Corporate Positions

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to .