Luxury Concierge & Resident Experience Specialist

Greystar; Seattle (WA); On-site; USD 65,904,000 - 69,541,000; Full time

Benefits offered by this job

Housing discounts

Cell phone allowance

Monthly bonuses

Job summary

Greystar's Ascent South Lake Union in Seattle seeks an experienced Concierge to warmly welcome prospects and residents, coordinate calls, manage guest-suite and move-in logistics, and maintain local area knowledge to assist guests.

The role offers housing discounts up to 40% on Greystar communities, cell phone allowance, monthly bonuses, and a comprehensive benefits package, with a focus on service, organization, and professional presentation.

Qualifications

• Excellent customer service and ability to interact with a diverse group of people.
• Professional in dress and communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.

Skills

Customer service

Professionalism

Organizational skills

Neighborhood knowledge

Computer proficiency

Tools

Basic software (MS Office)

Job description

Greystar's Ascent South Lake Union in Seattle seeks an experienced Concierge to warmly welcome prospects and residents, coordinate calls, manage guest-suite and move-in logistics, and maintain local area knowledge to assist guests.

The role offers housing discounts up to 40% on Greystar communities, cell phone allowance, monthly bonuses, and a comprehensive benefits package, with a focus on service, organization, and professional presentation.