Concierge / Receptionist

All American Assisted Living at Warwick; Warwick (RI); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Employee assistance program

Employee referral program

401(k)

401(k) matching

Paid sick time

Supportive and team-oriented work env.

Meaningful work serving older adults

Job summary

All American Assisted Living at Warwick is seeking a Per Diem Concierge / Receptionist to welcome residents and visitors, manage front desk duties, and support basic administrative tasks. The role covers shifts during 9a–7p, seven days a week, including holidays, with opportunities to fill in for teammates as needed.

You will be the first point of contact, answer calls, assist with check-ins, and help keep the front desk organized while maintaining privacy and a welcoming atmosphere for older

Qualifications

• Previous customer service or receptionist experience preferred.
• Friendly, calm, and professional demeanor.
• Strong verbal and written communication skills.
• Ability to communicate clearly in English to answer calls and assist residents.

Responsibilities

• Welcome residents, families, visitors, vendors, and team members.
• Assist with visitor check-in procedures.
• Answer and direct incoming telephone calls.
• Provide general information about the community and its services.
• Receive, sort, and distribute mail, packages, and deliveries.
• Use Microsoft Office and other community software systems.

Skills

Customer service

Communication

Multitasking

Organization

Professional demeanor

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Front desk software

Job description

Compensation:

About the Community

We are looking for a Per Diem Concierge / Receptionist to join our team and make a meaningful difference in the daily lives of older adults. As Per Diem you would help cover for other members of the team when they are unable to work their scheduled shifts. Our hours of operation for this position are 9a - 7p, seven days a week and holidays, so opportunities would be within that timeframe, and might include weekends and/or holidays.

As the first point of contact for residents, families, visitors, vendors, and team members, you will help create a warm and welcoming experience throughout the community. This role combines customer service, front desk support, communication, and basic administrative responsibilities.

This is a great opportunity for someone who enjoys helping others, staying organized, and working in a resident-focused environment.

Benefits

• Employee assistance program
• Employee referral program
• 401(k)
• 401(k) matching
• Paid sick time
• Supportive and team-oriented work environment
• Meaningful work serving older adults

What You’ll Do

• Welcome residents, families, visitors, vendors, and team members
• Assist with visitor check-in procedures
• Answer and direct incoming telephone calls
• Respond to questions in person and by phone with professionalism
• Provide general information about the community and its services
• Notify team members when visitors or appointments arrive
• Communicate important information to the appropriate departments
• Receive, sort, and distribute mail, packages, and deliveries
• Assist with basic data entry and recordkeeping
• File, scan, copy, and organize documents
• Help manage correspondence and front desk materials
• Use Microsoft Office and other community software systems
• Maintain a clean, organized, and professional reception area
• Monitor the front entrance and follow community safety procedures
• Respect resident privacy and maintain confidentiality
• Assist residents and families with routine requests
• Support emergency communication procedures when directed
• Complete additional reception and administrative duties as assigned

What We’re Looking For

• Previous customer service, receptionist, concierge, administrative, hospitality, or healthcare experience is preferred
• Friendly, calm, and professional demeanor
• Strong verbal and written communication skills
• Ability to communicate clearly and effectively in English, both verbally and in writing, as required to answer telephone calls, assist residents and visitors, communicate with team members, and respond appropriately during emergencies
• Excellent organization and attention to detail
• Ability to manage multiple tasks and interruptions
• Ability to handle sensitive information with discretion
• Comfortable answering phones and assisting visitors
• Basic computer skills, including experience with Microsoft Office
• Ability to work independently and as part of a team
• Genuine interest in working with older adults
• Dependable attendance and punctuality
• Ability to remain composed and helpful in a busy environment
• Ability to successfully complete required background screening

At our community, residents come first. We are looking for a Concierge / Receptionist who can create a positive first impression and provide dependable support to residents, families, visitors, and coworkers.

We are an equal opportunity employer.