Concierge/Receptionist - Full-Time

Thrive Senior Living, LLC; Huntsville (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

Thrive Senior Living, LLC is seeking a full-time Concierge/Receptionist (Mon-Fri, 8:00 AM – 4:00 PM). The role centers on greeting visitors, manning the front desk, and supporting executives with administrative tasks in a senior living community.

Responsibilities include handling the phone system, managing mail, maintaining records, and upholding resident confidentiality. CPR training and strong customer service are valued assets.

Qualifications

• High School Diploma or equivalent.
• At least one year of clerical or reception experience.

Responsibilities

• Serve as Receptionist for the Community and operate the telephone system.
• Greet visitors, family members, and team members; support Executive Director and BOM with day-to-day admin duties.
• Maintain personnel records and daily resident census.
• Receive and distribute mail; assist in ordering supplies.
• Answer phones and log communications.
• Maintain confidentiality of resident and personnel information.

Skills

Organizational skills

Attention to detail

Multi-tasking

Customer service

Professional appearance

Proficient in MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Adobe

Job description

Concierge/Receptionist - This position is full-time, Monday-Friday, 8:00AM - 4PM.

The First Impressions Concierge is the heart of the Community. Our motto.....Every Life that has Breath has Purpose! If you believe this statement, you will love Senior Care.

The duties and responsibilities of the Concierge include serving as a Receptionist for the Community, operating the telephone system, greeting visitors, business contacts, family members, team members, and assisting the Executive Director and Business Office Manager with other day-to-day administrative duties.

Essential Responsibilities

• Maintain personnel records and daily resident census.
• Receive and separate incoming mail.
• Distribute incoming and outgoing mail.
• Assist in ordering supplies.
• Receive Community guests and act as the liaison for the Executive Director, department heads and others.
• Set up and maintain files.
• Answer phones and keep log as directed.
• Assist BOM with billing.
• Maintain confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
• Type documents, reports, letters, etc.
• Create and maintain an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors, and coworkers.
• Recognize, respond and/or report resident emergency immediately.
• Maintain strict confidentiality on all Community data.
• Communicate with and support residents, families, visitors, etc.
• Maintain the privacy of records, conditions and other information relating to residents, employees and the Community.
• Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR).
• Perform other related duties as assigned by the Executive Director and/or Business Office Manager.

Required Knowledge, Skills, and Abilities

• Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines.
• Have proficient computer skills utilizing Microsoft Office, Excel, and Adobe.
• Have strong customer service skills.
• Have strong professional appearance at all times.

Education and Experience

• High School Diploma or equivalent.
• Have at least one year of previous experience in a clerical or reception role.