Concierge, Ranch

Alisal Properties Inc; Solvang (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free meals

Health benefits

401(k) with employer match

Ranch fee discount

Job summary

Alisal Properties Inc. is seeking an experienced Concierge to join our luxury ranch and resort team in Solvang, California. The role serves Ranch guests, group customers, and visitors primarily via phone and email, with occasional in-person interactions.

You will curate guests’ itineraries, organize amenities, share Alisal offerings, and collaborate with front desk and bell teams to meet every guest need. On-site duties, weekends, and holidays are possible.

Qualifications

• 2 years of customer service experience in hospitality preferred.
• Proficient with Outlook, Microsoft Office, Teams, and Excel.
• Commitment to authentic, memorable guest interactions.
• Strong integrity, dependability, and adaptability.
• Ability to lift, push, and pull at least 40 lbs.

Responsibilities

• Route and coordinate guest itineraries and requests.
• Collaborate with Front Desk and Bell teams to serve guests.
• Communicate offerings and services across the property.
• Maintain confidentiality and accuracy in guest information.
• Stand, walk, and perform tasks for full shifts on site.

Skills

Customer service

Computer literacy

Multitasking

Attention to detail

Confidentiality

Physical ability

Tools

Outlook

Microsoft Office

Excel

Job description

Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Concierge to join our Team. This full-time regular position is responsible for serving Ranch guests, group customers, and visitors primarily via phone and email with occasional guest-facing interactions. Concierge is responsible for curating guests’ itineraries during their stay, organizing amenities, sharing information about Alisal offerings and experiences, as well as working closely with all departments to cater to our guests’ every need. Concierge partners directly with the Front Desk and Bell teams.QUALIFICATIONS• Prior customer service experience, ideally 2 years in a hotel or other similar hospitality setting.• Computer literate (Outlook, Microsoft, Teams, Excel).• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.• Integrity, dependability, and adaptability.• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.• Commitment to confidentiality.• Ability to lift, push, and pull minimum 40 lbs.• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.• Ability to work indoors, occasionally outdoors, and in varying temperatures.REQUIREMENTS• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.• Conditional offer subject to criminal background check.• Open availability to accommodate varying schedules as well as being able to work on weekends and holidays.PAY AND BENEFITS• Position pay starts at $22 per hour and is eligible for a portion of the ranch fee.• Free meals.• Exceptional perks and discounts for use of Ranch services and facilities.• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.To apply, please visit Alisalranch.com