Concierge, Ranch

Alisal Properties; Solvang (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Free meals

Ranch service discounts

Health & 401(k) benefits

Job summary

Alisal Properties seeks an experienced Concierge for its luxury ranch and resort in Solvang, CA. The role handles guest inquiries via phone and email, curates itineraries, arranges amenities, and collaborates with Front Desk and Bell teams to ensure exceptional guest experiences.

Requirements include 2 years in hospitality customer service, computer literacy (Outlook, Microsoft Office, Teams, Excel), and a strong client-first attitude.

Qualifications

• 2 years of customer service experience in hospitality preferred.
• Computer literate with Outlook, Microsoft Office, Teams and Excel.
• Desire to establish outstanding, authentic, and memorable interactions with guests.
• Integrity, dependability, and adaptability.

Responsibilities

• Serve Ranch guests, group customers, and visitors via phone and email.
• Curate guests’ itineraries and organize amenities during their stay.
• Collaborate with Front Desk and Bell teams to meet guest needs.

Skills

Customer service

Multi-tasking

Attention to detail

Integrity

On-site work

Tools

Outlook

Microsoft Office

Teams

Excel

Job description

Job Details: Job Location: SOLVANG, CA 93463, Salary Range: $22.00 - $22.00 Hourly, Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Concierge to join our Team.

This full-time regular position is responsible for serving Ranch guests, group customers, and visitors primarily via phone and email with occasional guest-facing interactions. Concierge is responsible for curating guests’ itineraries during their stay, organizing amenities, sharing information about Alisal offerings and experiences, as well as working closely with all departments to cater to our guests’ every need. Concierge partners directly with the Front Desk and Bell teams.

QUALIFICATIONS

• Prior customer service experience, ideally 2 years in a hotel or other similar hospitality setting.
• Computer literate (Outlook, Microsoft, Teams, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 40 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, occasionally outdoors, and in varying temperatures.

REQUIREMENTS

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check.
• Open availability to accommodate varying schedules as well as being able to work on weekends and holidays.

PAY AND BENEFITS

• Position pay starts at $22 per hour and is eligible for a portion of the ranch fee.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.