Concierge Patient Experience & Scheduling Coordinator

University of California; Torrance (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health Torrance Skypark Primary & Specialty Care seeks an organized Administrative Assistant III to support Primary Care and Dermatology teams. You will coordinate procedures, verify insurances, and guide patients from first call to follow-up, delivering concierge-level service in a busy clinic.

Responsibilities include scheduling, documentation in the EMR, front desk support, and clear communication with providers, staff, and patients.

Qualifications

• Two years of experience in a medical practice, preferably Primary Care or a specialty clinic.
• Two years of experience with an EMR system and strong computer skills including Outlook and Teams.
• Knowledge of current patient billing practices, including managed care and government health plans.
• Associate's degree or an equivalent combination of education and experience.
• Strong organizational skills with high accuracy in scheduling, recordkeeping, and communication with patients, coworkers, and physicians.
• Excellent interpersonal and verbal communication skills with providers, staff, and patients from diverse backgrounds.
• Ability to prioritize work and work independently with minimal supervision.
• Willingness to cover the front desk when operational needs arise.
• Flexibility and composure under pressure; manage interruptions.

Responsibilities

• Coordinate and schedule surgical and in-office procedures for assigned faculty physicians, including all required testing and follow up appointments.
• Verify insurance coverage and obtain prior authorizations ahead of scheduled procedures.
• Serve as the main point of contact for patients, guiding them through what to expect before and after their procedure.
• Communicate clearly with providers, nursing staff, and patients about schedule changes and urgent scheduling needs.
• Maintain accurate documentation and patient records within the EMR.
• Provide front desk coverage and general administrative support as clinic needs require.
• Model CICARE in every patient and team interaction.

Skills

Medical office experience

EMR systems

Microsoft Outlook

Microsoft Teams

Data entry

Strong communication

Prior authorizations

Education

Associate degree or equivalent

Tools

EMR software

Job description

UCLA Health Torrance Skypark Primary & Specialty Care seeks an organized Administrative Assistant III to support Primary Care and Dermatology teams. You will coordinate procedures, verify insurances, and guide patients from first call to follow-up, delivering concierge-level service in a busy clinic.

Responsibilities include scheduling, documentation in the EMR, front desk support, and clear communication with providers, staff, and patients.