Patient Service Representative- Torrance Skypark Primary & Specialty Care

UCLA Health; Torrance (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health Torrance Skypark Primary & Specialty Care seeks an organized Administrative Assistant III to support Primary Care and Dermatology teams. You will be a key patient contact from initial call through follow-up, ensuring concierge-level care and clear guidance for procedures.

Responsibilities include scheduling, insurance verification, EMR documentation, and front desk coverage, contributing to a collaborative, patient-focused clinic culture.

Qualifications

• Two years of experience in a medical practice, preferably Primary Care or specialty clinic.
• Two years of EMR experience and strong computer skills including Outlook and Teams.
• Knowledge of patient billing practices with managed care/government plans.
• Associate’s degree or equivalent combination of education and experience.
• Strong scheduling, recordkeeping, and communication accuracy.
• Excellent interpersonal and verbal communication with diverse patients and staff.
• Ability to prioritize work and work independently with minimal supervision.
• Flexible under pressure and able to cover front desk when needed.

Responsibilities

• Coordinate and schedule surgical and in-office procedures for faculty, including all testing and follow-ups.
• Verify insurance coverage and obtain prior authorizations before procedures.
• Serve as main patient contact, guiding expectations before and after procedures.
• Communicate schedule changes clearly with providers, nursing staff, and patients.
• Maintain accurate patient records within the EMR system.
• Provide front desk coverage and general administrative support as needed.
• Model CICARE in all patient and team interactions.

Skills

Interpersonal skills

Verbal communication

Scheduling

Organization

Prioritization

Independence

Adaptability

Front desk coverage

Education

Associate's degree

Tools

EMR system

Microsoft Outlook

Microsoft Teams

Job description

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Work Location: Torrance, CA, USA

Work Schedule

Monday- Friday 8am-5pm

Posted Date

11/09/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

34020

Primary Duties and Responsibilities

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UCLA Health Torrance Skypark Primary & Specialty Care is looking for an organized, patient focused Administrative Assistant III to support our Primary Care and Dermatology teams. In this role, you will be a key point of contact for patients scheduled for procedures, working closely with our faculty physicians, nursing staff, and front office team to make sure every patient knows what to expect and feels supported from their first call through follow up. We are a busy, collaborative clinic that takes pride in delivering a concierge level patient experience, and we are looking for someone who shares that commitment.

Responsibilities include, but are not limited to:

• Coordinate and schedule surgical and in office procedures for assigned faculty physicians, including all required testing and follow up appointments
• Verify insurance coverage and obtain prior authorizations ahead of scheduled procedures
• Serve as the main point of contact for patients, guiding them through what to expect before and after their procedure
• Communicate clearly with providers, nursing staff, and patients about schedule changes and urgent scheduling needs
• Maintain accurate documentation and patient records within the EMR
• Provide front desk coverage and general administrative support as clinic needs require
• Model CICARE in every patient and team interaction

Job Qualifications

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• Two years of experience working in a medical practice, preferably Primary Care or a specialty clinic
• Two years of experience working within an EMR system, along with strong computer skills including Microsoft Outlook, Teams, and data entry
• Working knowledge of current patient billing practices, including managed care and government health plans
• Associate’s degree or an equivalent combination of education and experience
• Strong organizational skills with a high level of accuracy in scheduling, recordkeeping, and communication with patients, coworkers, and physicians
• Excellent interpersonal and verbal communication skills, with the ability to work effectively and positively with providers, staff, and patients of all backgrounds
• Ability to prioritize work, follow through on tasks, and work independently with minimal supervision
• Flexible and steady under pressure, with the ability to manage frequent interruptions and occasional urgent scheduling needs
• Willingness to cover the front desk when operational needs arise

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.