Patient Services & Procedures Coordinator

UCLA Health; Torrance (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health Torrance Skypark Primary & Specialty Care seeks an organized Administrative Assistant III to support Primary Care and Dermatology teams. You will be a key patient contact from initial call through follow-up, ensuring concierge-level care and clear guidance for procedures.

Responsibilities include scheduling, insurance verification, EMR documentation, and front desk coverage, contributing to a collaborative, patient-focused clinic culture.

Qualifications

• Two years of experience in a medical practice, preferably Primary Care or specialty clinic.
• Two years of EMR experience and strong computer skills including Outlook and Teams.
• Knowledge of patient billing practices with managed care/government plans.
• Associate’s degree or equivalent combination of education and experience.
• Strong scheduling, recordkeeping, and communication accuracy.
• Excellent interpersonal and verbal communication with diverse patients and staff.
• Ability to prioritize work and work independently with minimal supervision.
• Flexible under pressure and able to cover front desk when needed.

Responsibilities

• Coordinate and schedule surgical and in-office procedures for faculty, including all testing and follow-ups.
• Verify insurance coverage and obtain prior authorizations before procedures.
• Serve as main patient contact, guiding expectations before and after procedures.
• Communicate schedule changes clearly with providers, nursing staff, and patients.
• Maintain accurate patient records within the EMR system.
• Provide front desk coverage and general administrative support as needed.
• Model CICARE in all patient and team interactions.

Skills

Interpersonal skills

Verbal communication

Scheduling

Organization

Prioritization

Independence

Adaptability

Front desk coverage

Education

Associate's degree

Tools

EMR system

Microsoft Outlook

Microsoft Teams

Job description

UCLA Health Torrance Skypark Primary & Specialty Care seeks an organized Administrative Assistant III to support Primary Care and Dermatology teams. You will be a key patient contact from initial call through follow-up, ensuring concierge-level care and clear guidance for procedures.

Responsibilities include scheduling, insurance verification, EMR documentation, and front desk coverage, contributing to a collaborative, patient-focused clinic culture.