Concierge Patient Access Specialist

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Job summary

ConnectiveRx is seeking a Patient Support Specialist to provide patient health care services and enable access to care for prescription medications. You will interact with patients, physicians, and pharmacies, supporting copay assistance programs and reimbursement processes.

The role emphasizes empathy, clear communication, and a concierge-level service approach to guide patients from start to finish. The position involves handling inbound and outbound calls, assisting with eligibility and

Qualifications

• High School or GED required.
• 1+ years in healthcare or case management in a high-volume contact center environment preferred.
• Experience in pharmacy benefits, health care insurance, and/or medical billing preferred.
• Call Center operating metrics and performance management experience a plus.
• Fluent in English/Spanish a plus.

Responsibilities

• Respond to inbound and outbound calls from patients, physicians, and pharmacies to assist with access to care and reimbursement needs.
• Focus on patient empathy and the consumer experience to assure ease of use of program goals and drive access to care and medication adherence; may process claims as needed.
• Refer to escalation requests and engage other internal areas to resolve issues.
• Performs other assignments as needed.

Skills

Empathy

Communication skills

Fluent in English/Spanish

Customer focus

Adaptability

Problem solving

Education

High School or GED

Tools

SelectRx

Pro-Care

FSV

Five9

In-Contact

Job description

ConnectiveRx is seeking a Patient Support Specialist to provide patient health care services and enable access to care for prescription medications. You will interact with patients, physicians, and pharmacies, supporting copay assistance programs and reimbursement processes.

The role emphasizes empathy, clear communication, and a concierge-level service approach to guide patients from start to finish. The position involves handling inbound and outbound calls, assisting with eligibility and