Patient Support Concierge Supervisor

ConnectiveRx; Hanover Township (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer contribution

PTO & holidays

Job summary

ConnectiveRx is seeking a Supervisor, Patient Support to lead a team of about 15 staff in delivering white-glove patient concierge healthcare services. You will drive SLA/KPI results, coach staff, and manage escalations within a matrix environment, interfacing with Training, Quality, Program Management, HR and IT.

The role requires a 2+ year healthcare setting background (claims processing or high-volume call center) and supervisory experience, with strong MS Excel skills and a focus on

Qualifications

• Associates' degree or equivalent experience in business, marketing, or related discipline.
• Minimum 2 years in a healthcare setting, including claims processing or high-volume call center.
• Minimum 1 year of supervisory experience such as team lead or project lead.
• Healthcare payor or patient experience background preferred (insurance verifications, claims, etc.).
• Advanced MS Excel, Word, PowerPoint and Access skills.

Responsibilities

• Lead a team of approximately 15 staff to deliver extraordinary white-glove patient concierge services.
• Identify process improvements using feedback, QA results, SLA performance and data.
• Provide regular coaching to foster a positive work environment and exceptional patient/provider experience.
• Monitor workloads, manage attendance, approve time, and handle escalations with cross-functional teams.
• Contribute to quality and training efforts to improve processes and procedures.

Skills

Team leadership

Customer service

Healthcare experience

Excel

Education

Associate degree or equivalent

Tools

MS Excel

MS Word

PowerPoint

Access

Job description

ConnectiveRx is seeking a Supervisor, Patient Support to lead a team of about 15 staff in delivering white-glove patient concierge healthcare services. You will drive SLA/KPI results, coach staff, and manage escalations within a matrix environment, interfacing with Training, Quality, Program Management, HR and IT.

The role requires a 2+ year healthcare setting background (claims processing or high-volume call center) and supervisory experience, with strong MS Excel skills and a focus on