Patient Concierge Services Supervisor

ConnectiveRx; New Jersey; On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Bonus or commissions

401(k) plan

Paid time off

Holidays

Job summary

ConnectiveRx in New Jersey is seeking a Supervisor, Patient Support to lead a team of about 15 staff delivering concierge health care services for prescription access. You will monitor SLAs/KPIs and coach the team to deliver world-class patient and provider experiences.

You will coordinate with Training, Quality, Program Management, HR and Technology, handle escalations, ensure compliance with pharmacovigilance processes, and maintain strong customer service.

Qualifications

• Associates' degree or equivalent experience in business/marketing or related discipline.
• Minimum 2 years in a healthcare setting with claims processing or high-volume call center.
• Minimum 1 year of supervisory experience in team lead roles.
• Experience in healthcare payor or patient experience setting preferred.
• Advanced MS Office skills (Excel, Word, PowerPoint, Access).

Responsibilities

• Ensure team of ~15 provides 'white glove' patient concierge services meeting SLAs/KPIs.
• Identify process improvements from QA results, SLA data, and feedback.
• Provide coaching and feedback to foster a positive, high‑performing environment.
• Monitor workloads, manage attendance, approve time, and handle escalations.
• Collaborate with Program Management, IT, Quality and Training to improve processes.
• Ensure compliance with pharmacovigilance processes and training requirements.

Skills

Leadership

Supervisory experience

Call center experience

Healthcare payor / patient experience

Education

Associates' degree or equivalent experience (4 years) in business/marketing related field

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

Job description

ConnectiveRx in New Jersey is seeking a Supervisor, Patient Support to lead a team of about 15 staff delivering concierge health care services for prescription access. You will monitor SLAs/KPIs and coach the team to deliver world-class patient and provider experiences.

You will coordinate with Training, Quality, Program Management, HR and Technology, handle escalations, ensure compliance with pharmacovigilance processes, and maintain strong customer service.