Concierge (Part-Time Overnight) | High-Rise Residential - Downtown Austin

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 28,000 - 34,000; Part time

Job summary

Worth Ross Management Company, Inc. is seeking a part-time Concierge for its luxury Downtown Austin community.

You will welcome residents, guests, and vendors, manage access, and serve as a trusted daily contact while upholding privacy and professionalism. Ideal candidates bring strong customer service experience in hospitality or luxury settings, excellent communication, and a discreet, solution-oriented mindset.

Qualifications

• High school diploma required.
• Prior hospitality or concierge experience preferred.
• Excellent communication, discretion, and client service mindset.

Responsibilities

• Greet residents, guests, and vendors with a warm, professional demeanor.
• Control building access and perform guest/vendor check-ins.
• Assist residents with questions and coordinate authorized vendor access.
• Maintain confidentiality and protect resident privacy at all times.
• Respond to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in BuildingLink accurately.
• Suggest ideas to enhance services and improve resident experience.
• Provide timely follow-up to residents to support issue resolution.

Skills

Customer service

Hospitality

Education

High school diploma

Tools

BuildingLink

Job description

LOCATION: Downtown Austin - Rainey Street District

SCHEDULE: Part-Time | Saturdays and Sundays | Overnight shift: 12:00 AM - 8:00 AM

ABOUT US

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You’ll Do

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.