Part Time - Front Desk / Concierge - Downtown Austin

Worth Ross Management Co.; Austin (TX); On-site; USD 29,000 - 30,000; Part time

Job summary

Worth Ross Management Co. is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage access, and serve as a trusted daily contact while preserving privacy and professionalism.

This part-time role requires weekend shifts (Friday and Saturday), strong customer service, and discretion in a fast-paced high-touch setting. Proficiency with email and property management systems is helpful.

Qualifications

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

Responsibilities

• Greet residents, guests, and vendors in a welcoming manner.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordinated vendor access.
• Maintain confidentiality and uphold resident privacy.
• Respond to resident concerns and emergencies with discretion.
• Log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve resident experience.
• Support resident relations with timely follow-up and issue resolution.

Skills

Customer service

Hospitality experience

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Concierge systems

Property management software

Job description

• LOCATION: Downtown Austin - Market District/Seaholm District (Near Republic Square).
• SCHEDULE: Part time | Friday and Saturday from 7:30 am to 4:00 pm.
• PAY RATE: $21 - $22 per hour.

ABOUTUS

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service,maintaininghigh standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We areseekinga polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences,valuesdiscretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional serviceat all times.

WhatYou’llDo

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assistresidents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality anduphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately inBuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations throughtimelyfollow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility toworkvaryingschedules, including weekends and holidays.