Full Time - Front Desk/Concierge - Downtown Austin

WRMC, Inc.; Austin (TX); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Medical

Dental

Vision

Employee assistance program (EAP)

Paid Time Off (PTO)

Job summary

A leading luxury property management firm in Austin is seeking a service-oriented Concierge to enhance the resident experience in a multifamily community. Responsibilities include managing building access, assisting residents, responding to concerns, and ensuring professionalism at all times. Candidates should possess strong customer service skills, excellent communication abilities, and attention to detail. This part-time position requires availability for overnight shifts, enhancing the overall living environment for residents while providing them with a welcoming presence.

Qualifications

• Prior experience in hospitality or customer service roles preferred.
• Ability to multitask independently and handle emergency situations.
• Flexibility to work varying schedules, including weekends and holidays.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Log daily activity, packages, and deliveries accurately.

Skills

Strong customer service

Excellent communication

Attention to detail

Professional judgment

Education

High school diploma or equivalent

Tools

Concierge or property management systems

Job description

• LOCATION: Downtown Dallas - Arts District
• SCHEDULE: Part Time | Overnight shift: Friday and Saturday 11:00 pm - 7:00 am. Availability to cover other shifts
• SALARY: $18 - $20 hourly

About Us

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

About The Role

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You'll Do

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Requirements

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)