Concierge (Part-Time Overnight) | High-Rise Residential - Downtown Austin

WRMC, Inc.; Austin (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and provide discreet, high-touch service that enhances resident experiences.

This part-time role covers Saturdays and Sundays with an overnight shift from 12:00 AM to 8:00 AM. Ideal candidates have hospitality or customer service experience, strong communication, and a calm, solution-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality knowledge

Communication skills

Attention to detail

Multitasking

Discretion

Professionalism

Calm under pressure

Education

High school diploma

Tools

Email proficiency

Property management systems

Job description

LOCATION: Downtown Austin - Rainey Street District

SCHEDULE: Part-Time | Saturdays and Sundays | Overnight shift: 12:00 AM - 8:00 AM

About Us

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

About The Role

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You'll Do

• Provide warm, professional service to residents, guests, and vendors
• Manage building access and guest/vendor check-ins
• Assist residents with questions, requests, and coordination of authorized vendor access
• Maintain confidentiality and uphold resident privacy at all times
• Respond effectively to resident concerns and emergency situations, escalating when needed
• Log daily activity, packages, and deliveries accurately in BuildingLink
• Contribute ideas to enhance services and improve the resident experience
• Support resident relations through timely follow-up and issue resolution

Education & Experience

• High school diploma or equivalent required
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred

What You Need To Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask independently
• Comfort using technology such as email and concierge or property management systems
• Professional judgment, discretion, and a calm, solution-oriented mindset
• Flexibility to work varying schedules, including weekends and holidays