Concierge & Package Services Specialist

Planned Companies; Falls Church (VA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Job summary

Planned Companies’ Front Desk Associate/Concierge is based at a Falls Church property, delivering welcoming service to tenants, guests and vendors. This part-time role supports operations and guest services, ensuring a warm experience and personalized assistance.

Responsibilities include greeting visitors, coordinating reservations and events, managing mail and access control, and offering local recommendations. 3+ years in customer service required; job includes lifting up to 50 lbs.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Polite, friendly and able to multitask with good time-management.
• Basic computer skills and knowledge of local attractions.
• Ability to lift up to 50 lbs when needed.

Responsibilities

• Greet tenants, guests, and vendors and provide directions.
• Develop relationships to tailor experiences based on tenants' needs.
• Schedule reservations at restaurants, hotels and entertainment venues.
• Plan and organize on-site events.
• Provide directions and referrals to local attractions and services.
• Document, secure and track mail, deliveries and vendor services.
• Answer phones, monitor lobby and manage keys/access cards.

Skills

Customer service

Communication skills

Multitasking

Time management

Lifting to 50 lbs

Tools

Basic computer skills

Job description

Planned Companies’ Front Desk Associate/Concierge is based at a Falls Church property, delivering welcoming service to tenants, guests and vendors. This part-time role supports operations and guest services, ensuring a warm experience and personalized assistance.

Responsibilities include greeting visitors, coordinating reservations and events, managing mail and access control, and offering local recommendations. 3+ years in customer service required; job includes lifting up to 50 lbs.