Concierge

AtWork Group; Washington (District of Columbia); On-site; USD 20,457 - 29,136; Full time

Job summary

AtWork Group is hiring an Apartment Concierge in Washington, DC. This customer-focused role involves welcoming residents, guests, and vendors while providing exceptional service. Responsibilities include managing deliveries, monitoring security, and maintaining the front area.

Qualifications include a high school diploma, customer service experience, and strong communication skills. The position offers flexible scheduling with morning, evening, and overnight shifts available.

Qualifications

• Previous concierge, front desk, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Comfortable using computers and email.
• Ability to remain calm in a fast-paced environment.

Responsibilities

• Greet residents, guests, and vendors professionally.
• Answer phones and respond to resident inquiries.
• Manage package deliveries and notifications.
• Monitor building access and visitor logs.
• Assist with resident requests.
• Maintain front desk and common areas.
• Handle administrative tasks.
• Report maintenance concerns.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

Job Type: Full-Time and Part-Time Available

Pay: $18/hr

Location: Washington, DC

Job Description

We are seeking a professional, customer-focused Apartment Concierge to join our team at a luxury apartment community. The Concierge is the first point of contact for residents, guests, and vendors, creating a welcoming environment while delivering exceptional customer service. If you enjoy helping others, thrive in a fast-paced setting, and take pride in providing a five-star resident experience, we' d love to hear from you!

Responsibilities

• Greet residents, guests, and vendors with a warm and professional demeanor.
• Answer phones, respond to resident inquiries, and provide outstanding customer service.
• Manage package deliveries and resident notifications.
• Monitor building access and visitor logs while maintaining community security procedures.
• Assist with resident requests and coordinate with property management as needed.
• Maintain the front desk, lobby, and common areas in a clean and organized manner.
• Handle administrative tasks such as data entry, filing, and email correspondence.
• Report maintenance concerns and emergencies to the appropriate personnel.
• Follow all community policies and procedures while maintaining confidentiality.

Qualifications

• Previous concierge, front desk, hospitality, customer service, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Comfortable using computers, Microsoft Office, and email.
• Ability to remain calm and professional in a fast-paced environment.
• High school diploma or equivalent required.
• Must be able to pass a background check.

Preferred Experience

• Apartment or property management experience
• Receptionist or administrative assistant experience
• Experience with Yardi, Entrata, or other property management software is a plus

Schedule

Morning: 7am-3pm

Evening: 3pm-11pm

Overnight: 11am-7am