Concierge - On-Call for Exceptional Resident Experience

MSL Community Management LLC; Bethesda (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching up to 4%

Childcare and eldercare assistance

Flexible spending accounts

Team member discounts

Health and wellness resources

Professional development and coaching

Job summary

MBK Senior Living is seeking a personable Concierge on-call to welcome residents and guests, answer questions, and coordinate with teams to ensure a smooth experience. This role emphasizes hospitality, clear communication, and a service-oriented mindset in a senior-living environment.

Open availability including weekends and holidays is required, with $19–$20 per hour. On-site position offering full-time benefits and opportunities for growth within MBK’s supportive community.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, hospitality, or front-desk roles preferred.
• Must be able to communicate clearly in English and maintain professional interactions.

Responsibilities

• Greet residents, families, visitors with a friendly, professional demeanor.
• Direct inquiries, tours, and inquiries to support sales and positive resident experiences.
• Answer phones promptly and connect callers to the right team member.

Skills

Customer Service

Communication

Professionalism

Decision Making

Education

High school diploma or equivalent

Tools

Office equipment

Basic computer systems

Job description

MBK Senior Living is seeking a personable Concierge on-call to welcome residents and guests, answer questions, and coordinate with teams to ensure a smooth experience. This role emphasizes hospitality, clear communication, and a service-oriented mindset in a senior-living environment.

Open availability including weekends and holidays is required, with $19–$20 per hour. On-site position offering full-time benefits and opportunities for growth within MBK’s supportive community.