Concierge & Guest Services Pro — Career Growth

Rapport Guest Services; New York (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in New York City is seeking a Concierge Rock Group NYC to create a warm, professional atmosphere for clients, recruits, customers and employees. You will be the first impression, manage the switchboard, and serve as the point of contact for visitors, ensuring guests feel welcome and secure.

Responsibilities include greeting guests, anticipating needs, coordinating concierge requests, monitoring registration, escorting high-touch clients, and collaborating with other

Qualifications

• Experience in a client service / reception position.
• Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
• Ability to stand/walk for extended periods of time.
• Some college is preferred.

Responsibilities

• Welcomes and acknowledges all guests.
• Anticipates and addresses guests' needs.
• Thanks guests with genuine appreciation.
• Assists guests in all guest service matters including concierge requests.
• Monitors and processes visitor and registration requests utilizing a centralized email inbox.
• Escorts all high touch clients to their meeting destinations.
• Promotes team work and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and support team to reach common goals.
• Ensures front desk work area is kept clean and in an orderly state at all times.
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Performs other duties as assigned.

Skills

Client service

MS Office

Standing for long periods

Some college

Education

Some college preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Rapport Guest Services in New York City is seeking a Concierge Rock Group NYC to create a warm, professional atmosphere for clients, recruits, customers and employees. You will be the first impression, manage the switchboard, and serve as the point of contact for visitors, ensuring guests feel welcome and secure.

Responsibilities include greeting guests, anticipating needs, coordinating concierge requests, monitoring registration, escorting high-touch clients, and collaborating with other