Guest Experience Concierge

Schulte Hospitality Group; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group in New York is seeking a dynamic Guest Service Representative to join our team. This role focuses on warm, personalized guest interactions, efficient check-in/check-out, and ensuring VIPs feel valued from arrival.

You will manage phone inquiries, assist with amenities, and uphold our service standards while maintaining accuracy with guest data and payments. A solid one-year front desk background and high school education are preferred, with friendly teamwork and

Qualifications

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Communication

Time management

Guest service

Education

High school diploma

Front Desk Operations experience

Job description

Schulte Hospitality Group in New York is seeking a dynamic Guest Service Representative to join our team. This role focuses on warm, personalized guest interactions, efficient check-in/check-out, and ensuring VIPs feel valued from arrival.

You will manage phone inquiries, assist with amenities, and uphold our service standards while maintaining accuracy with guest data and payments. A solid one-year front desk background and high school education are preferred, with friendly teamwork and