Guest Experience Concierge – Front Desk

SPS North America; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

Top of the Rock at Rockefeller Center is seeking a receptionist to greet visitors, answer calls, and uphold a premium service standard. You will support mail, facilities, and general office tasks while representing SPS with a professional image in a fast-paced New York environment.

The role requires 1–3 years of front desk or customer service experience, strong English communication, and proficiency in MS Office. Working hours include days, evenings, weekends, and holidays on-site.

Qualifications

• High school diploma or equivalent required; college coursework preferred
• 1–3 years’ experience in reception, administrative, or customer service roles
• Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners)

Responsibilities

• Provide 5-star customer service to all employees, clients, and visitors
• Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion
• Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed
• Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned
• Notify employees of deliveries or coordinate with the Mail Room for receipt
• Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks
• Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas
• Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly
• Update phone lists and train backup personnel on front desk procedures
• Maintain professionalism and confidentiality when handling sensitive matters
• Proactively support other office service functions and take initiative during downtime

Skills

Customer service

Professional appearance

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Top of the Rock at Rockefeller Center is seeking a receptionist to greet visitors, answer calls, and uphold a premium service standard. You will support mail, facilities, and general office tasks while representing SPS with a professional image in a fast-paced New York environment.

The role requires 1–3 years of front desk or customer service experience, strong English communication, and proficiency in MS Office. Working hours include days, evenings, weekends, and holidays on-site.