Guest Experience Concierge

[salon]718; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Salon 718 in New York is seeking a Guest Engagement Specialist who will set the tone for every guest's visit and act as a welcoming ambassador. You are the first and last impression of the salon and will help create an outstanding guest experience from arrival to departure.

Responsibilities include managing bookings, coordinating with stylists, and proactively anticipating guest needs to maintain a calm, elevated salon atmosphere and foster lasting relationships with clients.

Qualifications

• Must be warm, welcoming and emotionally intelligent.
• Highly organized with attention to detail and strong communication.
• Capable of multitasking in a fast-paced salon environment.

Responsibilities

• Welcome guests and set the tone for their visit.
• Manage booking flow and guest communication.
• Support stylists with schedule flow and guest transitions.
• Anticipate guest needs before they ask.
• Help maintain a calm, elevated salon environment.

Skills

Warm demeanor

Emotionally intelligent

Highly organized

Multi-tasking

Strong communicator

Job description

Salon 718 in New York is seeking a Guest Engagement Specialist who will set the tone for every guest's visit and act as a welcoming ambassador. You are the first and last impression of the salon and will help create an outstanding guest experience from arrival to departure.

Responsibilities include managing bookings, coordinating with stylists, and proactively anticipating guest needs to maintain a calm, elevated salon atmosphere and foster lasting relationships with clients.