Concierge, Guest Services

Makeready LLC; Dallas (TX); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO and PTO exchange

Medical, dental, and vision coverage

Parental leave

Pet insurance

Company-matched 401(k)

Descripción de la vacante

The Adolphus, a luxury hotel in Dallas, seeks a Guest Service professional to warmly greet guests, respond to inquiries, and curate personalized recommendations for dining and local activities. You will coordinate excursions, manage mail and packages, and ensure the lobby remains inviting and tidy.

Ideal candidates are approachable, with a strong customer-service mindset, deep knowledge of the property and surrounding amenities, and the ability to collaborate with external partners to create

Formación

• Proven ability to greet guests warmly and set a welcoming tone.
• Strong communication skills for phone and email inquiries.
• Ability to provide restaurant and activity recommendations and arrange experiences.

Responsabilidades

• Greet guests and visitors warmly and make them feel welcome and attended.
• Answer phone and email inquiries from potential guests in a timely and respectful manner.
• Offer restaurant and activity recommendations and assist guest in arranging excursions.
• Receive and redirect mail, phone calls and packages.
• Ensure guest spaces and lobby are clean and tidy at all times.
• Approachable and personable personality; guest-first mentality.
• Keen understanding of the property, surrounding amenities.
• Ability to partner with outside businesses in order to make thoughtful recommendations.

Conocimientos

Greet guests

Guest service mindset

Communication

Local knowledge

Networking with partners

Attention to detail

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Full Time The Adolphus, Dallas, TX, US

3 days ago Requisition ID: 7204

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

In search of the unofficial mayor of Dallas. You are the go-to person when those in your circle are looking for the perfect spot for a specific occasion. Best florists? Not a problem. Hidden cocktail bars? You have a list of several and know who to call to get a table. From shopping to sporting events to Instagram-worthy backdrops, you love helping people create special and unique experiences.

Requested Tasks

• -Greet guests and visitors warmly and make them feel welcome and attended
• -Answer phone and email inquiries from potential guests in a timely and respectful manner
• -Offer restaurant and activity recommendations and assist guest in arranging excursions
• -Receive and redirect mail, phone calls and packages
• -Ensure guest spaces and lobby are clean and tidy at all times
• -Approachable and personable personality; guest-first mentality
• -Keen understanding of the property, surrounding amenities
• -Ability to partner with outside businesses in order to make thoughtful recommendations

As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.