Luxury Hotel Concierge — VIP Guest Experience

Highgate Hotels, LP; New York (NY); On-site; USD 44,000 - 50,000; Full time

Job summary

Highgate Hotels is seeking a Concierge for Park Lane New York to greet guests, provide current information about local attractions and events, and assist with reservations and directions. The role requires prior hospitality experience and a courteous, service-oriented attitude.

The Concierge will help guests navigate the hotel and surrounding area, ensuring a seamless guest experience. The position is full-time, on-site at Park Lane New York, with compensation in the listed hourly range and

Qualifications

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Excellent time management skills.
• Able to prioritize multple requests.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain a listing of local transportation guides, churches, sports arenas, etc.
• Provide hours of operations for all restaurants, lounges and shops within the hotel.
• Provide information, maps and directions as required.
• Maintain lobby reader board.
• Maintain all property brochure racks, order and restock when necessary.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel.
• Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieval of packages.
• Provide gift certificates for purchase.
• Maintain in-room TV channel listings.
• Show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas

Job description

Highgate Hotels is seeking a Concierge for Park Lane New York to greet guests, provide current information about local attractions and events, and assist with reservations and directions. The role requires prior hospitality experience and a courteous, service-oriented attitude.

The Concierge will help guests navigate the hotel and surrounding area, ensuring a seamless guest experience. The position is full-time, on-site at Park Lane New York, with compensation in the listed hourly range and