Premium Guest Experience Concierge

Highgate; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Highgate Hotels in Park Lane New York seeks a Concierge to greet guests, share local information, and arrange reservations. You will welcome guests, provide directions, and offer personalized recommendations to enhance their stay.

Must have prior hospitality experience, excellent communication and multitasking abilities, and a professional, friendly demeanor. The role requires on-site presence and a proactive, guest-centric approach.

Qualifications

• Must have prior hospitality experience.
• High School diploma or equivalent.
• Excellent time management and ability to prioritize requests.
• Computer experience is required.
• Strong communication and customer service mindset.

Responsibilities

• Provide information and assist guests concerning local services and make reservations.
• Maintain listings of local attractions and transportation options.
• Provide hours of operations for hotel restaurants and shops.
• Maintain lobby reader board and brochure racks.
• Assist the front desk when needed.
• Handle guest packages and VIP welcome calls.
• Maintain knowledge of emergency procedures.

Skills

Hospitality experience

Time management

Multitasking

Communication skills

Computer skills

Education

High School diploma

Job description

Highgate Hotels in Park Lane New York seeks a Concierge to greet guests, share local information, and arrange reservations. You will welcome guests, provide directions, and offer personalized recommendations to enhance their stay.

Must have prior hospitality experience, excellent communication and multitasking abilities, and a professional, friendly demeanor. The role requires on-site presence and a proactive, guest-centric approach.