Concierge Front Desk Specialist — Resident Experience

careers-silverstoneliving; Nashua (NH); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid meal breaks

Education assistance

Employee recognition

Employee assistance program

Health benefits

Insurance package

Earned time program

Holiday pay

Resumo da oferta

Silverstone Living is seeking a friendly receptionist to greet residents, families, and staff as the first point of contact in Nashua. You will provide concierge-level service, manage calls and inquiries, and coordinate guest and vendor access with a focus on exceptional resident experiences.

Responsibilities include front desk operations, administrative support, billing-related tasks, and aiding community programs and events. This is a respectful role in a nonprofit setting.

Qualificações

• Hospitality and customer service experience with professional communication.
• Experience with multi-line phones and high-volume calls.
• Strong computer skills and meticulous record-keeping.
• Privacy and confidential handling of information.
• Excellent verbal and written communication, organized and detail-oriented.
• Ability to work independently and as part of a team; professional appearance.
• Good judgment, problem-solving, and ability to assist older adults.

Responsabilidades

• Serve as the primary contact for residents, families, visitors, vendors, and prospective residents.
• Provide concierge-level service with information, directions, and resources.
• Build relationships to promote an exceptional resident experience.
• Respond promptly to concerns and requests, following up for resolution.
• Welcome visitors and coordinate with vendors, inspectors, and officials.
• Manage guest suite reservations and collect related fees and keys.
• Assist with community programs, dining information, and events.
• Operate the telephone system and use two-way radio for communication.
• Maintain logs, distribute messages, and track logs for front desk operations.
• Process mail, deliveries, and resident work orders, maintain directories and parking info.
• Prepare notices, newsletters, and communication materials; support department projects.

Conhecimentos

Hospitality

Customer Service

Multi-line Telephones

Attention to Detail

Office Equipment

Privacy & Confidentiality

Verbal & Written Communication

Organization

Time Management

Independent Work

Professional Appearance

Judgment & Problem Solving

Experience with Older Adults

Lifting up to 50lb

Standing for Periods

Flexible Hours

Ferramentas

Microsoft Office

Databases

Electronic Filing Systems

Document Creation

Descrição da oferta de emprego

Silverstone Living is seeking a friendly receptionist to greet residents, families, and staff as the first point of contact in Nashua. You will provide concierge-level service, manage calls and inquiries, and coordinate guest and vendor access with a focus on exceptional resident experiences.

Responsibilities include front desk operations, administrative support, billing-related tasks, and aiding community programs and events. This is a respectful role in a nonprofit setting.