Concierge Front Desk & Security Associate

FirstService Residential; Washington (District of Columbia); On-site; USD 26,000 - 32,000; Full time

Job summary

FirstService Residential in Washington, DC is seeking a Front Desk Associate to greet residents, check in guests, assist with concierge tasks and maintain daily logs. The role includes monitoring security systems and performing clerical work using Word and Excel.

The position is full-time, requiring strong customer service, multitasking and the ability to navigate the building safely. It may involve overtime and flexible hours with comprehensive benefits.

Qualifications

• Ability to manage multiple priorities.
• Excellent customer service, communication and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Strong customer service and interpersonal skills.

Responsibilities

• Meets and greets residents; checks guests and service providers in/out.
• Provides exceptional customer service and supports concierge tasks.
• Monitors and operates electronic security control systems and maintains logs.
• Assists with administrative clerical work using Word/Excel.
• Walks the building premises for monitoring and building access control.
• Resolves issues and escalates to supervisor when needed.

Skills

Customer service

Multitasking

Communication

Time management

General computer skills

Tools

Outlook

Excel

Word

Microsoft Office

Job description

FirstService Residential in Washington, DC is seeking a Front Desk Associate to greet residents, check in guests, assist with concierge tasks and maintain daily logs. The role includes monitoring security systems and performing clerical work using Word and Excel.

The position is full-time, requiring strong customer service, multitasking and the ability to navigate the building safely. It may involve overtime and flexible hours with comprehensive benefits.