Evening Front Desk & Concierge Specialist

FirstService Residential

Washington (District of Columbia)

On-site

USD 26,000 - 30,000

Full time

6 days ago

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Job summary

FirstService Residential is seeking a Front Desk Associate in Washington, DC. You will greet residents, check in guests, monitor security systems, and maintain daily logs while providing concierge support and routine administrative tasks in Word and Excel.

The role requires strong customer service, the ability to multitask, and a willingness to work a 3pm–11pm shift. As a full-time position, you will contribute to a safe, welcoming building environment and may participate in occasional overtime

Qualifications

Excellent customer service and strong communication skills.
Ability to manage multiple priorities.
Basic knowledge of Microsoft Outlook, Word and Excel.
Ability to lift 30–50 lbs and stand/walk for long periods.
Willingness to work flexible hours including weekends and Board meetings.

Responsibilities

Greets residents and checks in guests and service providers.
Monitors and operates electronic security control systems and maintains logs.
Performs administrative clerical tasks in Word and Excel.
Walks the building premises for monitoring purposes and aids with concierge services.
Resolves complaints or issues and escalates to supervisor when needed.
Maintains a safe and secure environment throughout the property and building.