Concierge Front Desk & Security Specialist

FirstService Residential; Delray Beach (FL); On-site; USD 45,760 - 47,840; Full time

Benefits offered by this job

Benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential seeks a Front Desk Associate in West Palm Beach, FL. The role involves greeting residents and guests, monitoring access and security systems, and maintaining daily logs. The position requires calm, professional communication and the ability to work with emergencies and security procedures.

Full-time exempt with comprehensive benefits, paid holidays, and a 401k company match. Candidates should have strong customer service and interpersonal skills, with 2–3 years of

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy and familiarity with information systems hardware/software preferred.
• Strong written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergencies promptly and efficiently.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment throughout the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Communication

Multilingual (desirable)

Detail oriented

Emergency awareness

Education

High school diploma or equivalency

College-level business/hospitality courses (preferred)

Tools

Information systems knowledge

Job description

FirstService Residential seeks a Front Desk Associate in West Palm Beach, FL. The role involves greeting residents and guests, monitoring access and security systems, and maintaining daily logs. The position requires calm, professional communication and the ability to work with emergencies and security procedures.

Full-time exempt with comprehensive benefits, paid holidays, and a 401k company match. Candidates should have strong customer service and interpersonal skills, with 2–3 years of