Concierge Front Desk Host – NYC Hotel

EHS N47 MANAGER LLC; New York (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

401(k) matching

Job summary

Extell Hospitality Services seeks a Front Desk Host to warmly welcome guests at Rockefeller Center. You will register guests, verify reservations, process payments, and handle check-ins/outs with care.

This role blends the duties of a Front Desk Agent and Concierge, demanding organization and a guest-first attitude. Ideal candidates are friendly, detail-oriented, and well-versed in NYC attractions, dining, and transport.

Qualifications

• Experience in front desk or customer service in hospitality preferred.
• Strong attention to detail and high-quality work ethic.
• Proficiency with property management systems such as Opera or Fidelio.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).
• Fluent in English; additional languages a plus.
• Extensive knowledge of New York City's attractions, dining, and transport options.

Responsibilities

• Greet and register guests on arrival, verify reservations and process payments.
• Handle check-ins/outs accurately and efficiently.
• Answer calls professionally and relay messages; direct inquiries as needed.
• Manage room assignments and accommodate special requests where possible.
• Maintain accurate guest records and update profiles with preferences.

Skills

Attention to detail

Organizational skills

PMS Opera/Fidelio

MS Office

English fluency

NYC knowledge

Tools

Opera / Fidelio

MS Office

Job description

Extell Hospitality Services seeks a Front Desk Host to warmly welcome guests at Rockefeller Center. You will register guests, verify reservations, process payments, and handle check-ins/outs with care.

This role blends the duties of a Front Desk Agent and Concierge, demanding organization and a guest-first attitude. Ideal candidates are friendly, detail-oriented, and well-versed in NYC attractions, dining, and transport.