Front Desk & Guest Services Concierge – On Site

spsnorthamerica; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Top of the Rock at Rockefeller Center in New York City seeks a friendly Receptionist to greet visitors, answer calls, and maintain a professional image while delivering exceptional service.

You will be cross-trained to assist in mail, hospitality, and general office tasks, with hours including day, evening, weekends, and holidays; on-site presence is required. This role reports to Client Services Supervisors and Managers.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years reception/administrative or customer service experience preferred.
• Proficiency in MS Office and standard office systems.

Responsibilities

• Provide 5-star customer service to all employees, clients, and visitors.
• Answer and route incoming calls professionally and efficiently.
• Greet and register visitors, ensure NDA completion, and issue badges as needed.
• Maintain visitor logs and access card records; ensure badges are returned.
• Notify employees of deliveries or coordinate with Mail Room.
• Provide light administrative support: scheduling meetings, coordinating catering, clerical tasks.
• Keep reception and meeting areas clean and stocked; replenish supplies.
• Monitor and order office/pantry supplies; assist with copy/print services.

Skills

Customer service

Communication skills

Professional appearance

Organization

Discretion

Teamwork

Education

High school diploma or equivalent

1–3 years reception/administrative/customer service

Tools

MS Office

Office equipment (phones, copiers, scanners)

Job description

Top of the Rock at Rockefeller Center in New York City seeks a friendly Receptionist to greet visitors, answer calls, and maintain a professional image while delivering exceptional service.

You will be cross-trained to assist in mail, hospitality, and general office tasks, with hours including day, evening, weekends, and holidays; on-site presence is required. This role reports to Client Services Supervisors and Managers.