Front Desk & Concierge Host — NYC Luxury Hotel

Extell; New York (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) matching

Job summary

Extell Hospitality Services' Front Desk Host is the welcoming face and primary contact for guests at a flagship NYC property. You will manage arrivals, departures, payments, and guest profiles to ensure a seamless stay.

The role blends front desk duties with concierge responsibilities; the ideal candidate has hospitality experience, strong English, and familiarity with NYC attractions. Flexible hours and a guest-first mindset are essential.

Qualifications

• Prior Front Desk or customer service experience in hospitality.
• Strong attention to detail and high-quality work.
• Able to work independently and within a team.
• Excellent organizational and time-management abilities.
• Knowledge of NYC attractions and local area is a plus.

Responsibilities

• Register and welcome guests; verify reservations and process payments.
• Handle check-ins/outs; manage room assignments and guest records.
• Answer calls professionally; provide information and assist with inquiries.
• Assist Concierge with transportation and local recommendations.
• Escalate issues to management when necessary.

Skills

Customer service

Attention to detail

Time management

Organizational skills

Teamwork

Communication

Tools

Opera PMS

Fidelio PMS

MS Office (Word/Excel/Outlook)

Job description

Extell Hospitality Services' Front Desk Host is the welcoming face and primary contact for guests at a flagship NYC property. You will manage arrivals, departures, payments, and guest profiles to ensure a seamless stay.

The role blends front desk duties with concierge responsibilities; the ideal candidate has hospitality experience, strong English, and familiarity with NYC attractions. Flexible hours and a guest-first mindset are essential.