Front of House Host & Guest Concierge

SA Hospitality Group; New York (NY); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

SA Hospitality Group in New York City seeks a friendly host/hostess to welcome guests, manage seating, and coordinate with servers to ensure a smooth dining experience. You will answer phones, handle reservations, and maintain a spotless, organized host stand.

This role emphasizes teamwork, clear communication in English, and a professional appearance. The successful candidate can work in a fast-paced environment, assist with special requests, and help ensure guests feel valued from arrival to

Formación

• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment and manage high volume.
• Proficiency in English; good reading and listening skills.
• Physical ability to lift up to 25 lbs.
• Team player with a professional demeanor.

Responsabilidades

• Greet guests promptly and courteously and seat them per management instructions.
• Answer phones, take reservations, and relay information to guests.
• Maintain cleanliness and organization of the host stand and dining area.
• Assist with coats and guest requests; handle guest complaints professionally.
• Coordinate with servers and managers to ensure smooth service.
• Follow opening/closing procedures and service steps.

Conocimientos

Customer service

Teamwork

Communication

English proficiency

Time management

Active listening

Professional appearance

Descripción del empleo

Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Key Responsibilities/Accountabilities:

• Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
• May be asked to handle guest complaints and special requests.
• If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
• May assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any guest and reservation related questions.
• Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.

Minimal Essential Requirements:

• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This jobdescriptionwillbereviewedperiodicallyas duties andresponsibilities changewithbusiness necessity.Essentialand marginal job functions are subject to modification.