Night Front Desk Concierge | Stellar Guest Experience

GetHired, Inc.; Lanett (AL); Vor Ort; USD 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health benefits

Vacation time

Quarterly bonuses

Employee perks

Zusammenfassung

RAM Hotels in Columbus, GA is seeking a Front Desk Clerk to warmly welcome guests and manage check-in/check-out with professional service. You will handle guest questions, ensure a memorable stay, and assist with reservations and local information.

The role requires a high-school diploma, basic computer skills, and the ability to lift up to 40 lbs; previous guest services or hotel experience is preferred. This is a full-time, on-site position offering benefits and growth opportunities.

Qualifikationen

• High-school graduate or equivalent with one year of related experience preferred.
• Proficient in MS Word, Excel, PowerPoint.
• Data Entry and database management experience.
• Telephone etiquette experience.

Aufgaben

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offered by the property
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same-day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Ausbildung

High-school graduate or equivalent

Jobbeschreibung

RAM Hotels in Columbus, GA is seeking a Front Desk Clerk to warmly welcome guests and manage check-in/check-out with professional service. You will handle guest questions, ensure a memorable stay, and assist with reservations and local information.

The role requires a high-school diploma, basic computer skills, and the ability to lift up to 40 lbs; previous guest services or hotel experience is preferred. This is a full-time, on-site position offering benefits and growth opportunities.