Concierge & Doorman — Elevate Guest Experience

Hotel Equities; Santa Barbara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Equities' Mar Monte Hotel in Santa Barbara, CA seeks a friendly Concierge/Doorman to enhance guest experiences. You will greet guests, assist with inquiries, luggage, transportation, and coordinate with Valet, Front Office, and other departments to ensure smooth service.

A proactive, guest‑first attitude and knowledge of local attractions help you tailor recommendations and create memorable stays. This on-site role emphasizes strong communication, problem-solving, and a welcoming presence

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Assist in communication with guests, Valet, Front Office, and across departments as needed
• Manage guest inquiries and requests, providing accurate information and recommendations.
• Perform scheduled security walks around lobby, hallways, stairwells, and entrances
• Be a visible presence to help deter unauthorized entry or disruptive behavior

Skills

Customer service

Front desk experience

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Hotel Equities' Mar Monte Hotel in Santa Barbara, CA seeks a friendly Concierge/Doorman to enhance guest experiences. You will greet guests, assist with inquiries, luggage, transportation, and coordinate with Valet, Front Office, and other departments to ensure smooth service.

A proactive, guest‑first attitude and knowledge of local attractions help you tailor recommendations and create memorable stays. This on-site role emphasizes strong communication, problem-solving, and a welcoming presence