Concierge: Craft Unforgettable Guest Experiences

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas, seeks a professional Concierge to warmly welcome guests, answer questions, book reservations, arrange travel, and guide visitors to local attractions. You will coordinate dining and spa bookings, assist with events, maintain confidentiality, and uphold service standards while handling multiple tasks in a fast-paced environment.

This role requires at least a high school diploma and one year of guest service experience; concierge experience is

Qualifications

• High School Diploma or GED required.
• One-year guest service experience required.
• Concierge experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must be able to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests; provides directions and recommendations for restaurants.
• Coordinates special events or special projects.
• Assists guests with travel arrangements to airports or other local destinations.
• Makes reservations for meals at various restaurants.
• Follows established procedures and policies of Oaklawn Racing Casino Resort.

Skills

Customer service

Multitasking

Communication skills

Conflict resolution

Guest relations

Education

High School Diploma or GED

Job description

Oaklawn Racing Casino Resort in Hot Springs, Arkansas, seeks a professional Concierge to warmly welcome guests, answer questions, book reservations, arrange travel, and guide visitors to local attractions. You will coordinate dining and spa bookings, assist with events, maintain confidentiality, and uphold service standards while handling multiple tasks in a fast-paced environment.

This role requires at least a high school diploma and one year of guest service experience; concierge experience is