Guest Experience Bellman/Doorman

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club is seeking a Bellman/Doorman to warmly greet guests, assist with luggage, and support transportation needs at our Hot Springs hotel and resort. You will help guests with luggage, room delivery, and concierge-style service while maintaining a professional image and confidentiality.

The role emphasizes safety, guest satisfaction, and knowledge of local attractions, events, and Oaklawn facilities. High school diploma or GED preferred with prior bell or guest service experience.

Qualifications

• Prior guest service or bell person experience preferred.
• Must be able to lift and carry luggage and assist guests.
• Willingness to be friendly, patient and professional with guests.

Responsibilities

• Greet guests and assist with luggage on arrival and departure.
• Open doors and provide a welcoming first impression.
• Transport luggage to rooms and assist with loading for departure.
• Explain room features and operation of locks, TVs and thermostats.
• Respond promptly to guest requests and inquiries.
• Maintain knowledge of hotel facilities and local attractions.

Skills

Guest service experience

Bell Person experience

Customer focus

Communication skills

Diplomatic problem-solving

Education

High School Diploma or GED

Job description

Oaklawn Jockey Club is seeking a Bellman/Doorman to warmly greet guests, assist with luggage, and support transportation needs at our Hot Springs hotel and resort. You will help guests with luggage, room delivery, and concierge-style service while maintaining a professional image and confidentiality.

The role emphasizes safety, guest satisfaction, and knowledge of local attractions, events, and Oaklawn facilities. High school diploma or GED preferred with prior bell or guest service experience.