Seasonal Guest Experience Usher

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a friendly Usher to welcome guests, guide them to seating areas, and assist with venue services during events. The role emphasizes outstanding customer service, professional appearance, and a calm demeanor in varied conditions.

Qualified candidates should have a high school diploma or GED, be at least 21, and fluent in English. You will interact with guests, promote events, and help maintain a clean, safe environment while

Qualifications

• Minimum 21 years of age and high school diploma or GED preferred.
• Fluency in English (verbal and non-verbal).
• Ability to adapt to changing conditions and maintain a neat, professional appearance.
• Ability to work independently with limited supervision and use a handheld 2-way radio professionally.

Responsibilities

• Direct guests to seating and venue amenities; answer questions about the race track and events.
• Maintain guest safety and cleanliness in work areas; support Food & Beverage with bussing duties as needed.
• Engage with guests to provide exceptional service and promote Oaklawn events and promotions.
• Uphold Oaklawn's core values; work overtime when required; maintain punctual attendance.

Skills

Customer service

English fluency

Professional demeanor

Stand for long periods

Education

High school diploma or GED

Job description

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a friendly Usher to welcome guests, guide them to seating areas, and assist with venue services during events. The role emphasizes outstanding customer service, professional appearance, and a calm demeanor in varied conditions.

Qualified candidates should have a high school diploma or GED, be at least 21, and fluent in English. You will interact with guests, promote events, and help maintain a clean, safe environment while