Concierge - Part Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas, seeks a professional Concierge to warmly welcome guests, answer questions, book reservations, arrange travel, and guide visitors to local attractions. You will coordinate dining and spa bookings, assist with events, maintain confidentiality, and uphold service standards while handling multiple tasks in a fast-paced environment.

This role requires at least a high school diploma and one year of guest service experience; concierge experience is

Qualifications

• High School Diploma or GED required.
• One-year guest service experience required.
• Concierge experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must be able to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests; provides directions and recommendations for restaurants.
• Coordinates special events or special projects.
• Assists guests with travel arrangements to airports or other local destinations.
• Makes reservations for meals at various restaurants.
• Follows established procedures and policies of Oaklawn Racing Casino Resort.

Skills

Customer service

Multitasking

Communication skills

Conflict resolution

Guest relations

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. Concierges are the first point of contact with guests. A concierge assists guests by performing various tasks such as making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc. Always presents a friendly and professional image at the Hotel/Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Ensures customer needs are met: provide directions; suggestions for restaurants.
• Coordinates special events or special projects.
• Assists guest with problems with hotel services.
• Provides information on the geographical area.
• Suggests site-seeing locations, provide directions and arrange tours.
• Assists guests in making travel arrangements to and from airports or other local destinations.
• Makes reservations for meals at various restaurants.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High School Diploma or GED required.
• One-year guest service experience required.
• Concierge experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.