Concierge Bell Hop: Luggage & Guest Experience Pro

Viejas Casino & Resort; Alpine (CA); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Viejas Casino & Resort in Alpine, CA is seeking a Concierge / Bell Services Associate to assist guests with their luggage during check-in and check-out, deliver luggage to rooms, and provide concierge services. You will greet guests, answer questions, and help with directions and area information to ensure a welcoming experience.

The role requires strong guest service skills, the ability to multitask in a fast-paced environment, and a valid California driver’s license.

Competenze

• High school diploma or GED required.
• CA driver’s license and good driving record.
• Must be 21 years or older and have guest service experience.

Mansioni

• Assist guests with luggage during check-in and check-out.
• Orientate guests to their room when delivering luggage.
• Organize and store luggage; document luggage tickets with guest name and number of bags.
• Act as concierge; answer calls within three rings and provide directions and information.
• Welcome guests and address service needs; foster repeat visits by using guest names.
• Maintain keys, assist guests in entering/exiting vehicles, and promote teamwork.

Conoscenze

Guest service

Driver's license

Multitasking

Communication

Teamwork

Formazione

High School Diploma or GED

Descrizione del lavoro

Viejas Casino & Resort in Alpine, CA is seeking a Concierge / Bell Services Associate to assist guests with their luggage during check-in and check-out, deliver luggage to rooms, and provide concierge services. You will greet guests, answer questions, and help with directions and area information to ensure a welcoming experience.

The role requires strong guest service skills, the ability to multitask in a fast-paced environment, and a valid California driver’s license.