Guest Experience Concierge & Bell Attendant

Viejas Casino & Resort; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Bonus eligibility

Tuition reimbursement

Job summary

Viejas Casino & Resort in San Diego, CA is seeking a friendly Concierge/Porter to assist guests with luggage during check-in and check-out, and to provide exceptional guest services across hotel operations.

The role involves orientating guests to rooms, answering calls, giving directions, and maintaining a welcoming, safe environment while promoting the resort’s offerings. A 21+ age requirement and valid CA driver's license apply.

Qualifications

• High school diploma or GED required.
• CA driver’s license with good driving record.
• Three months or more related experience.
• Guest service experience preferred.
• Must be age 21 or older.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to communicate effectively with guests and team members, verbally or in writing.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Assist guests with luggage during check-in and check-out.
• Orientate guests to their rooms when delivering luggage.
• Organize and store luggage in designated areas.
• Document luggage tickets with guest name and bag count.
• Answer phone within three rings and assist as concierge.
• Provide directions and information about amenities, services, hours, and local areas.

Skills

Guest service

Communication

Multitasking

Teamwork

Detail-oriented

Education

High school diploma or GED

Job description

Viejas Casino & Resort in San Diego, CA is seeking a friendly Concierge/Porter to assist guests with luggage during check-in and check-out, and to provide exceptional guest services across hotel operations.

The role involves orientating guests to rooms, answering calls, giving directions, and maintaining a welcoming, safe environment while promoting the resort’s offerings. A 21+ age requirement and valid CA driver's license apply.