Guest Services Bell Attendant

PALMS CASINO; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

PALMS CASINO in Las Vegas is seeking a Bell Desk/Guest Services associate to greet guests, retrieve and escort luggage, and assist with luggage handling for incoming and outgoing guests. You will ensure room facilities are explained and lobby areas remain orderly while providing attentive service.

The role requires strong English communication, a 21+ age, and flexible scheduling including weekends and holidays. A valid driver's license is required.

Qualifications

• Must be at least 21 years of age.
• Ability to communicate effectively with guests, team members and management in both written and verbal form.
• Fluent in English.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
• Must be able to work any day of the week and any shift to include weekends and holidays.
• Must be able to establish and maintain effective working relationship with team members and guests.
• Must maintain a valid driver's license.

Responsibilities

• Greets arriving guests and retrieves the guest’s luggage and bags.
• Escorts guests to their room, explaining room facilities.
• Transport departing guest’s luggage from the room to the lobby, ensuring luggage is accounted for.
• Assist with keeping lobby and drive area clean and orderly.
• Assist supervisors in identifying guests with special needs.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage is accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Provide gracious, attentive, and friendly service.
• Perform other duties as required.

Skills

Effective communication

Fluent English

Customer service

Team collaboration

Valid driver's license

Job description

PALMS CASINO in Las Vegas is seeking a Bell Desk/Guest Services associate to greet guests, retrieve and escort luggage, and assist with luggage handling for incoming and outgoing guests. You will ensure room facilities are explained and lobby areas remain orderly while providing attentive service.

The role requires strong English communication, a 21+ age, and flexible scheduling including weekends and holidays. A valid driver's license is required.