Concierge Bellhop - Guest Experience Pro

Viejas; California; In loco; USD 34.000 - 42.000; Tempo pieno

Descrizione del lavoro

Viejas Casino is seeking a Bell Hop to assist guests with luggage, orientate rooms, and deliver a welcoming, efficient experience on site. You will serve as a concierge, answer calls, and guide guests to amenities while fostering repeat visits through attentive service.

The role requires a high school diploma or GED, a CA driver's license, and at least three months of related experience. A 21+ age requirement and a teamwork mindset are essential for success.

Competenze

• High school diploma or GED is required.
• CA Driver’s license with a good driving record is required.
• Three months or more of related experience.
• Must be age 21 years or older.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to multitask and work in a fast-paced environment.

Mansioni

• Assists guests with their luggage in a timely manner during check-in and check-out.
• Orientates guests to their room when delivering luggage.
• Organizes and stores luggage in a designated area.
• Documents luggage tickets with guest name and number of bags.
• Acts as concierge and answers calls within three rings; provides directions and information about amenities and local areas of interest.
• Welcomes guests per company standards and fosters repeat visits using guest names.
• Maintains control of guest keys and notes any vehicle damage.
• Supports a teamwork-focused environment and attends staff trainings.
• Complies with policies, procedures, and regulations.

Conoscenze

Guest service experience

Communication

Multitasking

Teamwork

Formazione

High school diploma or GED

Descrizione del lavoro

Viejas Casino is seeking a Bell Hop to assist guests with luggage, orientate rooms, and deliver a welcoming, efficient experience on site. You will serve as a concierge, answer calls, and guide guests to amenities while fostering repeat visits through attentive service.

The role requires a high school diploma or GED, a CA driver's license, and at least three months of related experience. A 21+ age requirement and a teamwork mindset are essential for success.