Concierge

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Vacation time: 10 days

Holiday days: 9

Sick leave: 5 Chicago days

Leave days: 5 Chicago paid

Complimentary employee meals

Discounted parking

Spa services discount: 50%

Spa retail discount: 25%

80% company-paid medical, dental, and

Life insurance

Long-term disability

Retirement plan with 5% match

Job summary

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service. This luxury property on Michigan Ave aims to deliver exceptional experiences and uphold Forbes standards.

The role involves assisting guests with reservations, tickets, and local information while coordinating with other departments to ensure a seamless, personalized stay. Requirements include at least 2 years of Concierge experience, strong city knowledge,

Qualifications

• 2 years of Concierge experience in luxury property preferred.
• Strong knowledge of city points of interest.
• Knowledge of PMS/Opera system.
• Ability to handle high work demand and pressure with strong organization skills.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all Concierge responsibilities.
• Adhere to Peninsula and Forbes standards.
• Maintain consistency in performance per Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Provide information on City and Peninsula attractions and points of interest.
• Handle guest requests including restaurant reservations, ticket procurement, and shipping.
• Ensure efficient handover and smooth Concierge operations.

Skills

Concierge experience

City knowledge of POIs

English proficiency

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Concierge operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Provide information regarding both City and Peninsula Hotel attractions and points of interest.
• Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensure efficient operation of the Concierge responsibilities with efficient handover.

General Requirements:

• 2 years of Concierge experience in luxury property preferred
• Strong knowledge on city points of interest
• Knowledge of PMS/Opera system.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary for this role is $27.85 per hour.