Assistant Front Office Manager

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted and complimentary roomN 1

Job summary

The Peninsula Chicago is seeking an Assistant Manager for the Rooms Division, playing a key role in delivering guest-focused service on Michigan Avenue in Chicago.

You will oversee Front Desk operations, ensuring staff adhere to Peninsula and Forbes standards, and coordinate across departments to create a seamless guest experience.

Qualifications

• 2 years of Front Office leadership experience.
• Knowledge of Opera PMS and some knowledge in Housekeeping ideal.
• Excellent command of written and spoken English.

Responsibilities

• Oversee proper operation of Front Desk responsibilities.
• Ensure Front Office team adheres to Peninsula and Forbes standards.
• Maintain staff performance consistency per Peninsula and Forbes standards.
• Coordinate with all departments to create a guest-centric experience.
• Ensure compliance with Head Office database requirements.
• Guarantee efficient Front Desk handover and operations.

Skills

Front Office leadership

English proficiency

Organization skills

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Front Desk operations
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff arein full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk team with efficient handover

General Requirements:

• 2 years of Front Office leadership experience
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $63,000-65,000 per year.