Assistant Front Office Manager

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Discounted parking

Complimentary room nights

Spa discount 50%

Spa retail 25%

Health benefits

401(k) with company match

Paid vacation and holidays

Life insurance

Long-term disability

Retirement plan with 5% company match

Job summary

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be a pivotal part of our guest-focused service. This luxury Five-Star Five-Diamond property on Michigan Avenue offers upscale career growth and an exceptional benefits package.

Responsibilities include leading Front Desk operations, ensuring Peninsula and Forbes standards, coordinating with all departments to deliver a seamless guest experience, and maintaining compliance with Head Office data

Qualifications

• 2 years of Front Office leadership experience.
• Knowledge of PMS/Opera; housekeeping knowledge a plus.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of Front Desk responsibilities.
• Maintain adherence to Peninsula and Forbes standards.
• Maintain consistency in staff performance.
• Coordinate with departments to create a guest-centric experience.
• Ensure compliance with Head Office database requirements.
• Ensure efficient Front Desk handover and operations.

Skills

Front Desk leadership

PMS/Opera knowledge

Organization skills

English proficiency

Job description

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Front Desk operations
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff arein full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk team with efficient handover

General Requirements:

• 2 years of Front Office leadership experience
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $63,000-65,000 per year.