Concierge

HSH Group / The Peninsula Hong Kong; Chicago (IL); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Vacation days

Paid holidays

Paid sick leave

Paid leave

Employee meals

Discounted parking

Spa discount

Spa retail discount

Medical insurance (80% company-paid)

Life insurance

Long-term disability

Retirement plan with company match

Résumé du poste

The Peninsula Chicago is seeking a Concierge to join our Rooms Division, delivering guest-focused service at a Five-Star property on Michigan Ave. You will assist guests with reservations, tickets, and local recommendations, ensuring a seamless, personalized experience.

Ideal candidates have 2 years of luxury concierge experience, strong city knowledge, and flawless English. The role offers a comprehensive benefits package and a competitive hourly wage of $27.85 with opportunities to grow within

Qualifications

• 2 years of Concierge experience in luxury property.
• Strong knowledge of city points of interest.
• Knowledge of PMS/Opera system.
• Excellent command of written and spoken English.

Responsabilités

• Ensure proper operation of Concierge responsibilities.
• Adhere to Peninsula and Forbes standards.
• Maintain consistency with Peninsula and Forbes standards.
• Communicate with departments to create a guest-centric experience.
• Provide information on city and Peninsula attractions and points of interest.
• Assist guests with restaurant reservations, tickets, and shipping.
• Ensure efficient handover and Concierge operations.

Connaissances

Concierge experience

POI knowledge

Opera PMS

Organization skills

English proficiency

Outils

Opera PMS

Description du poste

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Concierge operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Provide information regarding both City and Peninsula Hotel attractions and points of interest.
• Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensure efficient operation of the Concierge responsibilities with efficient handover.

General Requirements:

• 2 years of Concierge experience in luxury property preferred
• Strong knowledge on city points of interest
• Knowledge of PMS/Opera system.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary for this role is $27.85 per hour.