Senior Living Concierge: Welcome & Support

Seniorsjacksonville; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & holidays

Professional development

Life insurance

Employee assistance

Job summary

Rosecastle at Deerwood in Jacksonville, FL is seeking a friendly Concierge to greet residents, families, and visitors, provide directions and assistance, and help ensure a welcoming, safe environment for our senior community.

Responsibilities include arranging transportation, coordinating reservations, assisting with events, managing light administrative tasks, and addressing resident needs with patience and professionalism. Shift Sundays and Mondays 9AM–6PM.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or concierge preferred.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries and directions.
• Arrange transportation, coordinate reservations, and help residents with errands.
• Serve as a central contact for residents and staff regarding events and announcements.
• Maintain high levels of customer service and ensure residents feel valued and supported.
• Perform light administrative duties such as logs, scheduling, and check-in/out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally to ensure satisfaction.
• Assist with safety procedures and monitoring access as needed.
• Position needed Sundays and Mondays 9AM-6PM.

Skills

Customer service

Concierge experience

Communication

Organizational skills

Multitasking

Compassion for elderly

Professional appearance

Microsoft Office

Problem-solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Rosecastle at Deerwood in Jacksonville, FL is seeking a friendly Concierge to greet residents, families, and visitors, provide directions and assistance, and help ensure a welcoming, safe environment for our senior community.

Responsibilities include arranging transportation, coordinating reservations, assisting with events, managing light administrative tasks, and addressing resident needs with patience and professionalism. Shift Sundays and Mondays 9AM–6PM.