Concierge

Seniorsjacksonville; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & holidays

Professional development

Life insurance

Employee assistance

Job summary

Rosecastle at Deerwood in Jacksonville, FL is seeking a friendly Concierge to greet residents, families, and visitors, provide directions and assistance, and help ensure a welcoming, safe environment for our senior community.

Responsibilities include arranging transportation, coordinating reservations, assisting with events, managing light administrative tasks, and addressing resident needs with patience and professionalism. Shift Sundays and Mondays 9AM–6PM.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or concierge preferred.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries and directions.
• Arrange transportation, coordinate reservations, and help residents with errands.
• Serve as a central contact for residents and staff regarding events and announcements.
• Maintain high levels of customer service and ensure residents feel valued and supported.
• Perform light administrative duties such as logs, scheduling, and check-in/out procedures.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally to ensure satisfaction.
• Assist with safety procedures and monitoring access as needed.
• Position needed Sundays and Mondays 9AM-6PM.

Skills

Customer service

Concierge experience

Communication

Organizational skills

Multitasking

Compassion for elderly

Professional appearance

Microsoft Office

Problem-solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Rosecastle at Deerwood is seeking a dedicated Concierge to assist residents and visitors at Rosecastle at Deerwood, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Rosecastle at Deerwood?

At Rosecastle at Deerwood, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.
• Position needed Sundays and Mondays 9AM-6PM

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Rosecastle at Deerwood!